Rückgabe & Umtausch

Need help with something you ordered? Start here and we will guide you through the next step.

Before you send anything back

Our voluntary return policy allows you to request a return within 30 days of receiving your order, subject to the conditions in our refund policy. Your statutory consumer rights are not affected.

1. Contact us. Include your order number, the item and the reason for your request.
2. Keep the item and packaging. If it arrived damaged or incorrect, include a description and offer clear photos by email.
3. Follow the return instructions. We will provide the applicable return address and next steps. Do not use the parcel sender address without checking with us.

Exchanges

Tell us which product or variant you need. We will explain the available options before you place a replacement order.

Refunds

Refund eligibility, timing and any applicable return costs are explained in our refund policy. If your request concerns a faulty, damaged or incorrect item, tell us this when you contact us.

Start your request below or email support@zoyosports.ltd.