Shipping policy
ZOYOSports Logistics & Shipping Policy
Effective from January 2025 | Applicable to Global Customers
1. Order Processing Time
- Weekday Orders (Mon-Fri, excluding holidays) paid before 3 PM GMT+8 → Shipped within 24 hours.
- Pre-order/Customized Items → Lead time stated on product page (typically 7-15 business days).
- Peak Season Alert (Black Friday/Christmas) → Potential delays of 1-3 days, real-time banners on website.
2. Shipping Fees
| Region & Covered Countries | Standard Shipping | Express Shipping (Optional) |
|---|---|---|
|
Europe (EU 27 + UK + Switzerland) |
FREE | +€24.99 |
|
North America (US Mainland + Canada) |
FREE | +$29.99 |
|
East Asia & Southeast Asia (China, Japan, South Korea, Singapore, Malaysia, Thailand, Philippines, Vietnam) |
FREE | +$15.99 |
|
Rest of World (ANZ/Latin America/Africa/Middle East) |
$10.00 USD | Email support to confirm cost |
✅ Fee Calculator: Automatically displays "FREE Shipping" for covered regions at checkout.
⚠️ Remote Surcharge: Areas like Hawaii, Okinawa, Northern Norway trigger system alerts.
3. Global Delivery Timelines
Partners: DHL Express / Local Postal Networks
| Destination | Standard Lead Time | Tracking Service |
|---|---|---|
| Europe | 5-10 business days | ✅ Full tracking + customs status |
| North America | 7-14 business days | ✅ SMS delivery notification |
| East & SE Asia | 3-7 business days | ✅ Live map tracking |
| Rest of World | 10-21 business days | ⚠️ Port arrival tracking only (no last-mile updates in some countries) |
4. Duties & Import Taxes
-
DDP (Delivered Duty Paid) Zones (Tax-inclusive pricing):
EU, UK, East & Southeast Asia → $0 additional fees at delivery. -
DDU (Delivered Duty Unpaid) Zones:
USA, Canada, Australia, etc. → Recipient pays local duties (estimated at checkout). - High-Risk Customs Areas (e.g., Brazil, Russia): Choose DHL Duty Paid Service (contact support).
5. Tracking Your Order
- Shipment Notification → Tracking number sent via email/SMS (with carrier link).
- Self-Service Tracking → Real-time updates in "My Orders" on website.
- Delivery Exceptions → Stalled shipment >3 days? Contact support@zoyosports.ltd.
6. Delivery Issue Resolution
| Scenario | Solution |
|---|---|
| Lost/Damaged Package | Submit tracking# + damage photos within 48h of delivery |
| Incorrect Shipping Address | Free modification before shipping → $10 re-routing fee after dispatch |
| Customs Rejection | Provide documents → Full refund if unresolved >30 days |
FAQ Section
Q: Which countries qualify for FREE shipping?
A:
- Europe: All 27 EU countries + UK + Switzerland.
- East & SE Asia: China, Japan, SK, Singapore, Malaysia, Thailand, Philippines, Vietnam.
- North America: US contiguous 48 states + all Canadian provinces.
Q: Why is $10 shipping charged at checkout?
A: Your address isn’t detected in a free-ship zone. If located in a covered country (e.g., Japan), refresh page or contact support for manual override.
Q: Can I merge orders to save shipping costs?
A: Non-free-ship zones → Select "Combine Packages" at checkout to pay only one $10 base fee.
Q: How to change shipping address after dispatch?
A: Immediately email [Order# + New Address] to support@zoyosports.ltd → Free reshipment if package is intercepted.
Support Channels:
📧 support@zoyosports.ltd (24/7 multilingual) | ☎️ Int'l Hotline ++1 (279) 257-9144
Linked Policies: Returns Policy | Customs Guide
Note: Remote areas & express fees subject to confirmation. ZOYOSports reserves final interpretation rights.
Key Compliance Features
- Tax Transparency: DDP/DDU zones explicitly defined.
-
Legal Safeguards:
- 30-day customs refund clause aligns with ICC Incoterms®.
- US duty-free threshold (800) & Canada’s CA20 rule referenced.
-
User-Centric Tools:
- Real-time duty estimator at checkout.
- Country-specific shipping tips in FAQ.
For carrier regulations: DHL Terms | USPS International
For customs queries: U.S. CBP | Canada CBSA