CUSTOMER CARE
Frequently asked questions
From choosing your equipment to checking a delivery, start with the answers below.
Orders & payments
How do I choose the right variant?
Read the variant label, product dimensions and compatibility details before adding an item to your cart. See our fit guide or ask us about a specific measurement.
Can I change or cancel an order?
Contact us promptly with your order number. Changes may not be possible after processing or dispatch. Your statutory cancellation rights remain unaffected.
Which payment methods can I use?
The available payment options are displayed at checkout and can vary by country and order.
Which currency will I pay in?
Check the currency and final total shown at checkout before you complete payment. Your payment provider may apply its own conversion charges.
Why is a discount code not working?
Check its expiry date, eligible products and other conditions. An expired promotion cannot be assumed to apply to a new order. Contact us if a current advertised offer does not work.
Shipping & tracking
Do you ship to my country?
Enter your address at checkout to see available services for your items. Product and carrier restrictions may apply.
Is shipping free?
Use the shipping charge shown at checkout. An eligible shipping-included offer shows a zero shipping charge for that service; availability may differ by product and destination.
When will my order arrive?
Review any delivery estimate at checkout and your shipping confirmation. Processing and transit are separate, and carrier estimates are not guaranteed dates.
Where is my tracking number?
Check your shipping confirmation and order status link. Our tracking guide explains where to find them.
Why has tracking not updated?
The first scan and international handovers can take time to appear. Contact us with your order number if the update is overdue or inconsistent with the carrier's estimate.
Will I pay import charges?
Review taxes and duties shown at checkout. Depending on the destination and service, charges not collected at checkout may be payable to the carrier or local authority.
Returns & product support
How do I request a return?
Start on our returns page. Include your order number and the item. See the refund policy for the 30-day voluntary return conditions and statutory rights.
My item arrived damaged or incorrect. What should I do?
Contact us with your order number and a description. Keep the item and packaging and offer clear photos by email so we can assess the issue.
Can I exchange for another size or model?
Tell us which replacement you need. We will explain available options and the relevant return process before you order again.
When will a refund appear?
After an approved refund is issued, your bank or payment provider may need additional processing time. See the refund policy for timing and when to contact us.
What if a product develops a fault?
Stop using an unsafe or damaged item and contact us with the order details and a description. Remedies depend on the issue and applicable consumer rights; do not assume a warranty duration that is not stated for the product.
Fit, care & business enquiries
Will a mirror fit my handlebars?
Compare the mount type and specified diameter with your handlebar. Bar-end mounts use the internal diameter; clamp mounts use the external diameter. See our fit guide.
Does a pump work with my valve?
Check the pump head specification against your Presta or Schrader valve and any required adapter. Follow your tyre and rim pressure limits.
How should I care for accessories?
Follow the supplied instructions, clean gently and dry before storage. Our care guide covers routine checks.
Do you offer wholesale or custom branding?
We welcome project enquiries. Send the product, quantity, destination and custom requirements through our wholesale and OEM guide.
Need more help?
Contact our support team with your product or order details.