🚴ZOYOSPORTS Help Center

Your membership is and remains free.

To create your account:

1. Click on "My Account" in the upper right corner of our website
2. Select "Create Account"
3. Enter your personal details
4. Click "Sign Up" to complete registration

You can also conveniently set up your customer account during your first order. In both cases, you must enter your email address and a password. With these details, you can log into your customer account at any time.

Follow these steps to place an order:

1. Add items to your cart while browsing our shop
2. When ready, go to your cart
3. Click "Checkout"
4. Provide delivery information
5. Select your payment method

We accept secure payments for local and international customers via:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal

If a credit card payment is declined, it could be due to:

• A typo in card details
• An expired or invalid card
• Missing verification information
• A technical error on our website

Please double-check your information or try an alternative payment method.

To redeem your voucher:

1. Add items to your cart
2. Proceed to checkout
3. Find the "Voucher Code" field in the payment section
4. Enter your voucher code

The total amount of your order will be reduced immediately by the value of your voucher.

Standard delivery times:

• Germany and Poland: 2-3 business days
• Rest of Europe: 3-5 business days
• International: 5-10 business days

These times start from when your order ships from our warehouse.

Our shipping policy:

• Germany and Poland: Free shipping
• Rest of Europe: Free shipping
• Worldwide: Free for orders over 80 €