ATENCIÓN AL CLIENTE
Seguimiento de pedidos
Follow your order from confirmation to your next ride.
1. Find your shipping confirmation
When tracking is available, your shipping confirmation email contains a tracking link or tracking number. Check the inbox and spam folder for the email address you entered at checkout.
2. Open your order status
Use the “View your order” link in your order confirmation. You can also sign in to your customer account to check available order information.
3. Check the carrier updates
Tracking may not show movement until the carrier completes its first scan. International shipments can pause between export and local delivery scans. A tracking number alone does not guarantee a delivery date.
Need a hand?
If your tracking link is missing, stops updating or shows delivered when the parcel has not arrived, contact support@zoyosports.ltd with your order number. Check any safe place, building reception and household members when a carrier marks a parcel delivered.